BUSINESS PROCESS MANAGEMENT

Information is power—but only if it’s true. Most organizations operate on stories, not facts. BPM is how we replace narrative with reality.

Consider a bank processing billions in daily forex transactions. For four years, its IT department tried—and failed—to build a secure, automated trading system. Why? They were solving the wrong problem.

During 18 months of field observation, DOOGG mapped the actual workflows of the trading desk. Result: 48 distinct operational processes—not the 7–10 assumed by IT.

No wonder prior solutions failed. You cannot automate what you do not understand. The “department of changes” wasn’t one process. It was a dynamic ecosystem of exceptions, overrides, and context-dependent rules.

When we delivered the BPM report, the leadership spent a full day validating every path with frontline staff. The next day, IT finally saw why their models kept breaking: they’d been coding against a fiction.

At DOOGG, BPM isn’t documentation. It’s forensic operational analysis. We don’t ask people what they do. We watch. We trace. We verify.

Because software built on assumption is technical debt from day one. Software built on truth is your competitive edge.